About Intact Financial Corporation

About Intact Financial Corporation

 Why we exist

Intact was founded on our values, a clear purpose, and a belief that insurance is about people, not things. That purpose is to be here to help people, businesses and society prosper in good times and be resilient in bad times. We built our business with help in mind – it’s why we exist. And, it extends to our role in society.

That role aligns closely with Environment, Social, Governance (ESG) principles and our purpose, objectives and corporate strategy. We have a responsibility to our customers, employees, shareholders and communities to be financially strong and achieve our financial objectives while living our values.

Our leadership success factors set an expectation for our leaders to live our values and foster a customer driven environment with respect, integrity and excellence at its core. Our commitment to climate change adaptation meets corporate and societal objectives and is a demonstration of how we live our value of generosity. We are focused on leading in climate adaptation and we are committed to operating our business in a sustainable fashion.

Who we are

Largest provider of P&C insurance in Canada and a leading provider of specialty insurance in North America, with over $11 billion in annual DPW.

• Best employer in Canada and the U.S, with approximately 16,000 employees who serve more than five million personal, business and public sector customers through offices in Canada and the U.S.

• In Canada, we distribute insurance under the Intact Insurance brand through a wide network of brokers, including our whollyowned subsidiary BrokerLink, and directly to consumers through belairdirect. Frank Cowan brings a leading MGA platform to manufacture and distribute public entity insurance products in Canada.

• In the U.S., OneBeacon, a wholly-owned subsidiary, provides specialty insurance products through independent agencies, brokers, wholesalers and MGAs.

• Proven industry consolidator with a track record of 17 successful P&C acquisitions since 1988.

Building sustainable competitive advantages

Scale in distribution

• Our multi-channel distribution strategy includes the most recognized broker and direct-to-consumer brands in Canada. Full advice-based support is provided through our broker channels and simplified, online convenience is available through belairdirect.

• We have close to 2,000 broker relationships across Canada and the U.S. for customers who value advice, and the specialized and community-based services that only an insurance broker can provide.

• We provide our brokers with a variety of digital distribution service platforms, alongside sales training and financing to enable them to continue to grow and develop their businesses.

Digital engagement

• Our industry leading mobile and fully integrated digital solutions distinguish us from our peers. Our ability to design, deliver and iterate on new experiences for brokers and customers makes us a preferred company to deal with. Speed, simplicity and transparency are core tenets of our customer driven digital focus.

Investing in people

• Our people are the cornerstone to execution of our strategy. As a best employer, we benefit from attracting, retaining and engaging some of the best talent both within and outside our industry. We have highly engaged employees and our strong set of values and leadership success factors guide decision making and provide a strong moral compass.

Diversified business mix

• Our business is well diversified across segments (Canada and the U.S.) and lines of business (personal, commercial and specialty).

Sophisticated AI and machine learning capabilities

• Our AI and machine learning expertise combined with our scale in data allows us to create sophisticated algorithms that price for risk more accurately than the market. In turn this establishes a model that will both attract and retain customers with profitable profiles.

Deep claims expertise & strong supply chain network

The majority of our claims are handled in house with the support of our preferred network of suppliers. This provides a faster and simpler experience for the customer and translates into an advantage that means claims settle at a lower cost.

Strong capital and investment management expertise

In-house investment management provides greater flexibility in support of our insurance operations at competitive costs. In establishing our asset allocation, we consider a variety of factors including prospective risk and return of various asset classes, the duration of claim obligations, the risk of underwriting activities and the capital supporting our business.

• Our primary investment objective is to maximize after-tax returns, while preserving capital and limiting volatility. We achieve this through an appropriate asset allocation and active management of investment strategies.

Proven consolidator & integrator

• We are a proven industry consolidator with 17 successful acquisitions since 1988.

• We are focused on strengthening our leadership position in Canada and building a North American specialty leader. Acquisitions play an important role in accelerating execution on the strategy.

• Our successful track record on acquisitions is driven by three key factors: thorough due diligence to assess all the risks and opportunities; swift and effective integration that is seamless to our customers; and financial benefit from significant synergies due to our scale.

Resources

https://s1.q4cdn.com/321139868/files/doc_financials/2019/q4/Q4-2019-MD-A-FINAL-with-cover-page.pdf